Privacy Policy

Data controller

The controller of your personal data is NeuraVoz, owner and operator of the service. Privacy contact: admin@pythonicsemail.com.

1. Data we collect

• Account: email, name, company.
• Payments: A third-party payment processor handles your card payments — NeuraVoz never receives or stores your full card number. Crypto payments are handled the same way by a third-party provider.
• Communications: call records (numbers, duration, cost, timestamp). Recordings and transcriptions ONLY if you enable them.
• SIP credentials: username and password (encrypted) to authenticate your softphones.
• Technical logs: IP, user agent, action timestamps for security and debugging.

2. How we use your data

• Operating the Service (processing calls, charging balance, showing your history).
• Communicating with you about your account (by email: confirmations, low-balance alerts, suspension, receipts).
• Complying with legal obligations (records for authorities when required by a valid court order).
• Improving the Service (aggregated and anonymous usage analysis).

We do NOT sell your data. We do NOT use call content or recordings to train AI models.

3. Sharing with third parties

We share data only with the providers needed to operate the Service:

• Telephony providers — process your calls and numbers.
• Payment processors — card and crypto payments.
• Database and authentication providers.
• Hosting and infrastructure providers — host the web application.
• Email providers — sending transactional emails.
• AI providers — voice, transcription and language models for the assistants.

Each operates under its own privacy policy. We do not share with third parties for advertising or marketing purposes.

4. Call recording

Recordings are ONLY enabled if you configure them. You are responsible for obtaining the consent of all parties to the call as required by applicable law (e.g. some U.S. states require "two-party consent"). NeuraVoz is not responsible for recordings made in violation of local laws.

5. Data retention

• Call records: 12 months by default.
• Recordings / transcriptions: 90 days by default (you can download or delete them earlier).
• Payments: 7 years for tax requirements.
• Closed account: personal data deleted after 30 days unless legally retained.

6. Security

We use:

• TLS/HTTPS on all connections.
• At-rest encryption for sensitive credentials in our database.
• RLS (Row Level Security) to isolate data between accounts.
• HMAC-signed webhooks for integrations with payment and telephony providers.
• Voice MFA available for your account.

No system is 100% secure. If we detect a breach, we will notify you as required by applicable law.

7. Your rights

Under the GDPR (EU), CCPA (California) and equivalent laws, you have the right to:

• Access your data.
• Request correction or deletion.
• Export your data in a portable format.
• Object to specific processing.
• Withdraw consent.

Write to us at admin@pythonicsemail.com with your request. We respond within 30 days.

8. Cookies

We use essential cookies for authentication (login session). We do NOT use advertising tracking cookies or intrusive third-party analytics.

9. Minors

The Service is not directed at people under 18. If we discover that we have collected data from a minor without parental consent, we will delete it immediately.

10. Changes to this policy

We may update this policy. We will notify you by email of significant changes. The "Last updated" date above indicates the current version.

If there is any discrepancy between the language versions, the English version prevails.

11. Contact

Privacy: admin@pythonicsemail.com
General support: admin@pythonicsemail.com